How can we help?

Our Helpdesk is fully integrated into your PAC / ESS portal, allowing you to raise and track support requests directly from your account.

Follow these simple steps to create a ticket:

1. Step 1: Log in to PAC / ESS. Go to your PAC / ESS portal and log in using your credentials (username/password or SSO).
2. Step 2: Go to “Help & Support.” From the left-hand menu, click Help & Support. This will open the new HR Blizz Helpdesk window. If you don’t see this option, your access hasn’t been provisioned yet. Reach out to your company’s PAC admin (the person responsible for managing user access on your account) to have Help & Support access enabled for you.
3. Step 3: Click “New Ticket.” Once the Helpdesk page opens, click the New ticket button located at the top right corner of the screen.
4. Step 4: Fill in the Ticket Details. Enter the required information:
   • Summary: Provide a short title describing your issue or request.
   • Description: Give more details about the issue you’re experiencing.
   • Attachments: Upload any relevant files or screenshots.
   • Company Name and Country: Fill in your company and location.
   • Type: Select the most suitable request type (e.g., Incident, Request).
   After completing the fields, click Send.
5. Step 5: Confirmation Message. After submission, a message will appear confirming that your request has been received. Your ticket will now be routed to our support team for review.
6. Step 6: Track Your Tickets. All submitted tickets can be viewed under the Tickets section within the Helpdesk. You can check the status of your requests and view updates or replies from the support team.

Complete Guide

1. To access HR Blizz for the first time, you must have received an invitation by email from [email protected] with a link to create a password.
2. Click on the link in the email, or copy it into your web browser URL address bar.
3. The “Set Your Password” screen will appear.
4. Enter a password that complies with the password rules displayed in the password setup screen and click on “Set Password.”
5. Upon the successful setup of your HR Blizz password, you will be redirected to the HR Blizz login screen.

Submit requests to the support team through the Helpdesk module on the ESS.

Our customer support team consists of both global and in-country experts, including payroll, immigration and IT resources. They work closely with the HR department of your employer to ensure the best possible support is provided to you at all times.

Our online helpdesk is designed to provide you with timely and accurate support, and it has the following advantages over other communication channels:

• Real-time access to the status of your requests. You can monitor the progress at any time, including outside business hours, and from any web-enabled device.
• Following the data privacy and protection laws, we are required to ensure that your personal and confidential information is secure at all times and to verify the authenticity of all requests, these requests must be processed through secure and verifiable channels.
• In addition to you, the HR team from your employer will have real-time access to your support tickets and can address any issues that require their input.